Refunds & Returns

If you need to return a faulty product, or would like a refund on a recent purchase, please contact our wholesale team on wholesale@juicesauz.co.uk or 01522 581554.

Returns Policy

This Returns Policy applies to all wholesale orders placed through our website. Please read the following information carefully before placing an order.

1. Wholesale Orders

All transactions made through this website are conducted on a business-to-business (B2B) basis. Accordingly, orders are not subject to consumer cancellation rights under UK consumer legislation.

2. Returns Acceptance

We are pleased to review return requests in the following circumstances:

  • Where goods are found to be faulty or defective

  • Where goods have been damaged during transit

  • Where goods supplied differ materially from those ordered

Regrettably, we are unable to accept returns for reasons including, but not limited to:

  • Change of mind

  • Excess or unsold stock

  • Ordering errors made by the customer

  • Minor variations in colour, packaging, or design that do not affect the overall quality or intended use of the product

3. Notification of Issues

To enable us to assist you promptly, any concerns regarding your order should be reported within 5 working days of receipt.
When contacting us, please include:

  • Your order reference number

  • A brief description of the issue

  • Supporting photographic evidence, where appropriate

Requests submitted outside this timeframe may be considered at our discretion.

4. Condition of Returned Goods

Where a return has been approved, goods should be:

  • Unused and in a resalable condition

  • Returned with original packaging where reasonably possible

  • Accompanied by all relevant accessories and documentation

We reserve the right to decline returns that do not meet these criteria.

5. Return Approval Process

All returns require prior authorisation.
Please do not send goods back without written confirmation from us, as unauthorised returns may be refused or returned at the sender’s expense.

6. Resolution

Upon receipt and inspection of the returned goods, we will determine the most appropriate resolution, which may include:

  • A replacement

  • A credit note

  • A refund for the affected items

Any refund or credit issued will normally exclude original delivery charges, unless the return arises due to an error on our part.

7. Return Shipping

  • Where a return is approved due to a fault, damage, or supply error, reasonable return shipping costs will be covered by us.

  • In all other approved cases, return shipping costs will remain the responsibility of the customer.

8. Limitation of Liability

Our liability in connection with any order is limited to the value of the goods supplied. We cannot accept responsibility for indirect or consequential losses, including loss of profit or business interruption.

9. Governing Law

This Returns Policy is governed by and shall be construed in accordance with the laws of England and Wales.